Return & Refund Policy

Updated October 1, 2026 (UTC). This policy applies to orders placed after this update. Orders placed before this update remain covered by the policy offered at purchase. Any longer return period expressly offered when you placed your order will be honored.

1. 7-Day At-Home Trial

Our 7-day at-home trial applies to furniture and recliner orders delivered within our contiguous U.S. service area. You pay for your order at checkout; this is not a pay-later trial.

Take 7 days to try your item in the comfort of your home. There is no trial fee. If it is not the right fit, email customerservice@hushhbae.com within 7 calendar days of delivery to request a return.

For returns that are not caused by a product defect or our error, return shipping costs are the customer’s responsibility. Our team will confirm the applicable return shipping cost before providing your return label. A return label supplied by hushhbaezzz does not mean return shipping is free.

The 7-day period is the deadline to request your return, not the deadline for the returned item to reach our warehouse. Our team will confirm the shipping deadline and instructions when approving your return.

2. Trial Return Conditions

Reasonable indoor use to evaluate the item during the 7-day trial is allowed. Please return the item clean, with all original parts and accessories, and without damage caused by misuse. Keep the original packaging during the trial. If it is unavailable or unsuitable, contact our team for approved packaging instructions before returning the item.

If the item was delivered disassembled, please disassemble it as instructed by our team before return shipment.

There is no restocking fee for an approved return that meets our trial return conditions. Customer-paid return shipping still applies to non-defect returns.

A discounted price or promotional code does not by itself exclude an item from the 7-day trial. Any final-sale exclusion must be clearly stated before purchase.

3. Contact Us Before Returning an Item

All returns must be approved by our customer service team before shipment. Please include your order number, the item you would like to return, and the reason for your return. If the item is damaged, defective, missing parts, or incorrect, please also include photos and a brief description of the issue.

Please wait until you have received return approval, return instructions, and a return shipping label from hushhbaezzz before sending the item back. All returns must use the label provided by our team. Please do not purchase your own return label or send an item to the address on its original shipping label.

Return instructions will identify the correct return address. The business contact address below is not a return address. Returns shipped without prior approval or without our return label may not be accepted, subject to rights that cannot be excluded by law.

4. Return Shipping Costs and Refunds

Once we receive and inspect your approved return, we will confirm your refund. For non-defect returns, the return shipping cost confirmed with you will be deducted from the refund. Approved refunds are issued to the original payment method within 10 business days; your payment provider may need additional time to post the funds.

For non-defect returns, original delivery charges and service upgrades actually paid on the order, such as expedited shipping, assembly, or room-of-choice delivery, are not refundable. If you refuse delivery for a non-defect reason and the order is returned to us, the applicable return shipping cost will be deducted from your refund.

If the return is caused by a defective product or our error, we will refund the merchandise cost and applicable shipping charges. Customer-paid non-defect return shipping does not apply to a return caused by a confirmed defect or our error.

If more than 15 business days have passed since your refund was approved, please contact customerservice@hushhbae.com.

5. Damaged, Defective, Missing, or Incorrect Items

If your item arrives damaged, is defective, has missing parts, or is incorrect, please contact us so we can review the issue and arrange the appropriate solution. The 7-day trial does not replace applicable warranty coverage or rights that cannot be excluded under applicable law.

Please inspect your item when it arrives and contact us promptly. Include your order number, a description of the issue, photos of the whole item and the issue, the product label, and the packaging label if available. For an incorrect size or model, include photos showing the size or model received. We will reply within 24 business working hours.

Our products come with a 1-year limited warranty from delivery, covering manufacturing defects like structural issues, broken parts, or faulty mechanisms. It does not cover normal wear, accidental damage, or modifications. This warranty is separate from the 7-day at-home trial and the damage-compensation policy. This policy does not limit any mandatory consumer rights. Where an applicable statutory withdrawal or return right provides a longer period, including the EU 14-day withdrawal period if applicable, that right takes precedence.

6. Delivery Address Changes and Cancellations

Please check your shipping address carefully before placing your order. If you need to correct it before shipment, contact customerservice@hushhbae.com as soon as possible. A requested change is not confirmed until our team confirms it in writing.

Once your order has shipped, we cannot change the delivery address or reroute the shipment.

We accept cancellation requests for orders that have not yet shipped or are on backorder. Please contact customerservice@hushhbae.com as soon as possible. A cancellation or item change is not confirmed until our customer service team confirms it. After shipment, any return must follow the return process above.

7. Exchanges

To exchange an eligible item, contact us to arrange an approved return under this policy. Once the return is accepted, place a separate order for the replacement item.

8. Contact & Business Address

Customer Service: customerservice@hushhbae.com

Contact Address:
Room 1202, Flat A, 12/F, Efficiency house, 35 Tai Yau Street, San Po Kong, San Po Kong, KL, Hong Kong SAR

hushhbaezzz is a brand operated by Korner E-Commerce Co., Limited.

Official Website: hushhbaezzz.com

Please request return authorization before shipping an item. The authorized return address will be provided by customer service.