hushhbaezzz | Frequently Asked Questions

 

1. What currency are your prices listed in?

All prices on the hushhbaezzz website are displayed and processed in USD.

2. How can I track my nursery recliner?

We know you’re eager to set up your dream nursery! You can find all your package details and real-time shipping updates by entering your tracking number in our "Track Your Order" section.

3. Is there a restocking fee?

There is no restocking fee for an approved return that meets our trial return conditions. Customer-paid return shipping still applies to non-defect returns. See our Return & Refund Policy for the full conditions.

4. Do you offer Price Protection?

Yes! We want you to feel confident in your investment.

• The Guarantee: If you notice a price reduction on the exact same product within 7 days of placing your order, we will refund the price difference.

• Please Note: This does not apply to flash promotions, holiday discounts, limited-time special offers, or fluctuations due to major sales events.

• How to Apply: Email customerservice@hushhbae.com with your order number and a link to the lower price.

• hushhbaezzz reserves the right of final interpretation and may reject applications deemed incorrect or abusive.

5. What should I do if I’m having trouble completing my purchase?

If you experience any "hiccups" at checkout, please try these quick fixes:

• Clear Your Cache: Clear your browser’s cookies and cache, then try the transaction again.

• Switch It Up: Try using a different device (mobile vs. desktop) or a different Wi-Fi network.

• Verify Payment Details: Double-check that your card number, CVV, expiry date, and billing address match your bank records exactly. You may also want to contact your bank to ensure the transaction isn't being flagged.

If the issue persists, please email us your contact information and the best time to reach you. Our technical support team will step in to ensure you can complete your nursery setup as quickly as possible.

6. How does the 7-day at-home trial work?

Try your item at home and contact customerservice@hushhbae.com within 7 calendar days of delivery if you would like to request a return. There is no trial fee. Return shipping costs for non-defect returns are the customer’s responsibility. Please wait for approval and use the return label provided by our team.

7. Can I buy my own return label?

Please contact us before returning an item. All returns must be approved and shipped using a hushhbaezzz-issued return label. Our team will confirm the return instructions and any applicable return shipping cost.

8. Can I change my address after shipment?

No. Once an order has shipped, we cannot change the delivery address or reroute the shipment. Please check your address before placing your order.

9. Are discounted items eligible for the trial?

A discounted price or promotional code does not by itself exclude an item from the 7-day trial. Any final-sale exclusion must be clearly stated before purchase. See our Return & Refund Policy.

10. What warranty comes with my product?

Our products come with a 1-year limited warranty from delivery, covering manufacturing defects like structural issues, broken parts, or faulty mechanisms. It does not cover normal wear, accidental damage, or modifications.

If you need help with a possible defect, email customerservice@hushhbae.com with your order number, a description of the issue, and photos. Our team will review the issue and arrange the appropriate solution. The warranty is separate from the 7-day at-home trial and does not limit rights that cannot be excluded under applicable law.